🔒 Privacy Policy

Signabridge Internet Internet Services

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

1. Information We Collect

1.1 Personal Information

• Phone Number: Used for payment processing and voucher delivery
• Payment Details: Transaction records from Airtel Money

1.2 Usage Information

• Voucher activation times and dates
• Data usage statistics
• Connection duration and frequency
• Device type and browser information
• IP address for security purposes

1.3 Automatically Collected Information

• Device identifiers
• Operating system information
• Connection quality metrics

2. How We Use Your Information

We use your information to:

• Process Payments: Complete transactions through Airtel Money
• Deliver Service: Generate and send voucher codes
• Provide Support: Respond to your questions and resolve issues
• Improve Service: Analyze usage patterns to enhance our offerings
• Prevent Fraud: Detect and prevent fraudulent activities
• Comply with Law: Meet legal and regulatory requirements
• Send Notifications: Important service updates (not marketing, unless you opt-in)

3. Information Sharing

3.1 When We Share Information

We only share your information with:

• Airtel Money: For payment processing only
• Law Enforcement: When legally required by court order or government request
• Service Providers: Technical partners who help us operate (under strict confidentiality agreements)

4. Data Security

4.1 Security Measures

We protect your information using:

• Encryption: SSL/TLS encryption for all data transmission
• Secure Storage: Protected servers with restricted access
• Access Controls: Only authorized personnel can access data
• Regular Audits: Periodic security reviews and updates
• Monitoring: 24/7 security monitoring for threats

4.2 Your Responsibility

Please help us protect your information by:

• Keeping your voucher codes confidential
• Not sharing your phone number with unauthorized persons
• Using secure internet connections
• Reporting suspicious activity immediately

5. Your Rights

5.1 Access & Control

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Objection: Object to certain types of data processing
• Portability: Request your data in a portable format

5.2 How to Exercise Your Rights

To exercise any of these rights, contact us at:

• Email: support@signabridge.online
• Phone: +260 773 438 075
• WhatsApp: +260 763 093 300

We will respond to your request within 30 days.

6. Cookies & Tracking

6.1 Cookies We Use

We use essential cookies for:

• Session Management: Keep you logged in during your visit
• Security: Prevent fraud and protect your account
• Preferences: Remember your settings

6.2 Third-Party Cookies

We do not use third-party advertising cookies or tracking pixels.

7. Data Retention

We retain your information for:

• Transaction Records: 7 years (for accounting and legal purposes)
• Usage Data: 1 year (for service improvement)
• Support Records: 2 years (for quality assurance)

After these periods, data is securely deleted or anonymized.

8. Children's Privacy

Our service is not directed to children under 18. We do not knowingly collect information from minors. If you believe a child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your data is stored and processed in Zambia. We comply with Zambian data protection laws and regulations.

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last Modified" date. Significant changes will be communicated via:

• Website notification
• SMS to registered phone numbers
• Email (if provided)

11. Contact Us

12. Legal Basis for Processing

We process your personal information based on:

• Contract: To provide the service you purchased
• Consent: When you agree to our terms
• Legal Obligation: To comply with laws and regulations
• Legitimate Interest: To improve our services and prevent fraud

Last Updated: March 16, 2026
Effective Date: March 16, 2026

By using Signabridge Internet services, you acknowledge that you have read and understood this Privacy Policy.